Privacy Policy
1.1 Information we collect
When you contact EAST, register for a training program, purchase an online course or use our website, we may collect information such as:
- First and last name
- Email address
- Telephone number
- Professional specialty or occupation
- Information provided through registration or contact forms
- Information necessary to process registrations and payments
- Information relating to your participation in our training programs
We only collect information that is relevant to the purpose for which it is provided.
1.2 How we use your information
Your information may be used to:
- Process training registrations and course enrolments
- Respond to enquiries and requests
- Provide access to our educational services
- Communicate information relating to your registration or training
- Improve our website, training programs and educational services
- Send relevant information about EAST activities where permitted and, where required, with your consent
1.3 Protection of personal data
EAST takes appropriate measures to protect personal information against unauthorized access, alteration, disclosure or loss.
Personal data is handled in accordance with the applicable legislation governing the protection of personal data in Tunisia.
1.4 Sharing of information
EAST does not sell personal information.
Information may be shared with trusted service providers when this is necessary to operate our services, such as payment, hosting, communication or e-learning providers, subject to applicable requirements.
We may also disclose information where required by law or by a competent authority.
1.5 Cookies
The EAST website may use cookies and similar technologies to ensure proper website functionality, improve user experience and understand how visitors interact with our website.
Where required, users will be provided with appropriate choices regarding the use of cookies.
1.6 Your rights
Subject to applicable law, you may have rights regarding your personal information, including the right to access, correct or request the deletion of your personal data.
For any request relating to your personal data, please contact:
Training Registration & Cancellation Policy
2.1 Registration
Registration for an EAST training program is confirmed once the required registration process and payment conditions have been completed.
Places may be limited depending on the nature and capacity of the training.
EAST reserves the right to refuse or cancel a registration where eligibility requirements are not met or where information provided during registration is inaccurate.
2.2 Cancellation by the participant
Cancellation and refund conditions may vary depending on the training program.
The specific cancellation conditions applicable to a program will be communicated during the registration process and/or stated on the relevant registration page.
Unless otherwise specified:
- Cancellation requests must be submitted in writing to contact@eastmha.com.
- Any applicable refund will be processed according to the cancellation conditions communicated for the relevant program.
- Bank charges or transaction fees, where applicable, may be deducted from the refunded amount.
- Failure to attend a training without prior notice does not automatically entitle the participant to a refund.
2.3 Transfer of registration
Where permitted by the specific program, a participant may request to transfer their place to another eligible healthcare professional.
Any transfer must be approved by EAST before the training begins.
2.4 Changes or cancellation by EAST
EAST reserves the right to modify dates, program details, faculty or other arrangements when necessary.
If EAST cancels a training program, registered participants will be informed and the applicable options regarding postponement, transfer or refund will be communicated.
E-learning Terms
3.1 Course access
Access to an EAST e-learning course is personal to the registered participant and may not be transferred, sold or shared with another person.
Login credentials must be kept confidential.
3.2 Educational content
E-learning courses may include videos, presentations, documents, clinical cases and other educational materials.
Course content is provided for educational purposes and may not be reproduced, distributed, recorded, copied, published or commercially reused without prior written authorization from EAST or the relevant rights holder.
3.3 Course availability
The duration and conditions of access to an online course depend on the specific course purchased or provided.
The applicable access period will be communicated with the course information.
3.4 E-learning refunds
Where an e-learning course is purchased online, the applicable cancellation or refund conditions will be communicated before purchase and will take into account the nature of digital content and whether access to the course has begun.
Medical Education Disclaimer
EAST Medical & Health Academy provides educational and professional training content for healthcare professionals.
The information provided through EAST courses, workshops, e-learning programs, presentations, videos and other educational materials is intended for educational purposes.
It does not constitute individualized medical advice, diagnosis or treatment recommendations for a specific patient.
Participation in an EAST training program does not, by itself, grant a practitioner authorization, qualification or legal right to perform a medical procedure.
Healthcare professionals remain responsible for assessing their own competence, qualifications, professional obligations and the applicable regulations governing their practice.
Photography & Audiovisual Recording
EAST may photograph or record certain training sessions, workshops, events and educational activities for institutional, educational and communication purposes.
Participants will be informed of photography or audiovisual recording arrangements where applicable, and any required consent will be obtained in accordance with applicable requirements.
If you have a question or concern regarding the use of your image or recording, please contact:
contact@eastmha.com
Intellectual Property
Unless otherwise stated, the EAST name, logo, website content, educational materials, texts, photographs, videos, graphics and other materials made available through EAST remain the property of EAST or their respective rights holders.
No part of the website or educational content may be reproduced, distributed, modified, published or commercially exploited without prior written authorization.
Website Use
Users agree to use the EAST website and its services lawfully and responsibly.
Users must not:
- Attempt to gain unauthorized access to the website or its systems
- Interfere with the operation or security of the website
- Copy or redistribute protected content without authorization
- Use the website for fraudulent or unlawful purposes
- Provide false or misleading information when registering for a service
EAST reserves the right to restrict access to its services where misuse or a violation of these conditions is identified.
Applicable Law
These policies and conditions are governed by the laws applicable in Tunisia, unless otherwise required by mandatory applicable law.
Any dispute relating to the use of EAST services shall be handled in accordance with the applicable legal and jurisdictional rules.